1. Information We Collect
When you visit our website, place an order, or contact us (including via WhatsApp, phone, or email), we may collect: your name, phone number, email address, shipping address, order history, and payment confirmation details (we do not store full card numbers — payments are processed by our secure payment provider). We may also collect basic technical information such as your IP address and browser type through cookies to improve site performance.
2. How We Use Your Information
We use your information to process and deliver orders, communicate with you about your orders or inquiries (including via WhatsApp), provide customer support, improve our products and services, and send promotional updates only if you have opted in.
3. Sharing Your Information
We do not sell your personal information. We may share it with trusted third parties who help us operate our business, such as shipping/delivery couriers, payment processors, and messaging platforms (e.g., Meta/WhatsApp Business Platform) strictly to fulfill the services you request.
4. WhatsApp Communication
If you contact us via WhatsApp or interact with our WhatsApp Business number, your messages and phone number are processed in accordance with Meta’s WhatsApp Business Platform policies as well as this Privacy Policy.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law.
6. Your Rights
You may request access to, correction of, or deletion of your personal data at any time by contacting us using the details below.
7. Cookies
Our website may use cookies to enhance your browsing experience. You can disable cookies through your browser settings at any time.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Email: info@kawkabaljamal.com
Phone / WhatsApp: +964 773 945 2020
Address: Erbil, Kurdistan Region, Iraq
You can also message us any time through our Contact page.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.